Claims
A claim is where a broker earns their keep
Report it to us and we take it from there — documentation, assessors, insurer follow-up and settlement. Over the last seven years, 100% of the claims we have submitted have been paid.
Need to report a claim right now?
Call our insurance experts nowThe process
Four steps, and we do most of the work
You tell us what happened. We build the file, deal with the assessor and push the insurer until the settlement lands.
- 01
Tell us immediately
Call or email us as soon as the loss happens. Early notification protects your position with the underwriter.
- 02
We open the file
We notify the insurer, register the claim and tell you exactly which documents your class of cover requires.
- 03
Assessment
We coordinate the loss assessor or investigator, attend where needed and make sure the report reflects reality.
- 04
Settlement
We present the claim, challenge unfair adjustments and chase the insurer until the payment reaches you.
What to have ready
The faster the file is complete, the faster you are paid
Don't wait until you have everything — call us first and we will tell you exactly what your insurer needs for your class of cover.
- Completed claim form (we send you the right one)
- A copy of your policy schedule or certificate
- Photographs of the damage or loss
- Police abstract or OB number, where applicable
- Invoices, receipts, valuations or repair estimates
- Medical or hospital documents for injury and health claims
- Bills of lading, packing lists and survey reports for marine claims
- Witness statements or third-party details for liability claims
Our commitment
We act for you, not the insurer
We prepare and present the claim, challenge unfair adjustments, chase the insurer on your behalf and keep you updated until the settlement lands. Expert guidance is available 24/7, for the full duration of your policy.
- 0722 515517
- clients@crownscope.com
- Forest Plaza, Off Prof. Wangari Maathai Rd, Nairobi