Who we are
36 years of industry clout, built on service and trust
Crownscope Insurance Brokers is a Nairobi-based brokerage delivering highly tailored, bespoke insurance solutions to businesses and individuals across Kenya.
Our story
We draw on decades of experience to conceptualise and package complex policies that genuinely favour the client, rather than pushing an off-the-shelf product.
Over that time we have served a broad range of niches — agriculture, manufacturing, pharmaceuticals, logistics, construction, retail and technology among them — and built a reputation for transparency in everything we do. We negotiate on your behalf with the market, explain the wordings in plain language, and stay involved for the full duration of the policy.
When something goes wrong, we handle the claim ourselves: documentation, assessors, insurer follow-up and settlement. Over the last seven years, 100% of the claims we have submitted on behalf of our clients have been paid.
- 36
- Years in the market
- 100%
- Claims paid, last 7 years
- 24/7
- Expert support
- 450+
- Clients protected
Our values
What we hold ourselves to
The principles our clients feel in every interaction.
Trust
We operate on the principle of utmost good faith and maintain transparent lines of action at all times.
Ambition
We push the envelope of what's possible within the tight framework of the IRA, offering tailored covers across a broad range of niches.
Innovation
We explore cutting-edge digital solutions to optimise our operational efficiency and service delivery.
Customer-obsession
Service is at the heart of everything we do. We guide you every step of the way.
Regality
We put our best foot forward in offering you the best of insurance service, from anywhere at any time.
Inclusion
We do not refuse anybody the right to be insured, and we educate marginalised communities on staying covered.
Leadership
The people you will be dealing with
Bharat Lakhani
Managing Director
Complex policies, bespoke covers, risk analysis and rate setting.
Nancy Makini
Chief Claims Officer
Claims across all levels of complexity, and legal affairs.
Susan Kamau
Chief Underwriting Officer
Complex policies, bespoke covers and policy advice.
Why Crownscope
Service is at the heart of everything we do
Senior people, every account.
You deal with the people who own the firm — not a call centre or a junior handler.
Claims we fight to get paid.
We're your advocate with insurers, pushing hard for a fair, fast settlement when it counts.
Cover built around you.
Every programme is tailored to your real risks — never a template off the shelf.
Our approach
Modern broking, forward-looking
We are digitising our internal and external processes, in line with best practice, to keep improving productivity, efficiency and service.
Cutting-edge systems
A proprietary platform and predictive analysis, moving us toward risk prevention rather than just cover.
Quality data
Data-driven risk setting and regular reforecasting for effective, up-to-date risk management.
Smart automation
Faster claims processing and dynamic risk setting, always within data-protection regulations.
Our clients
Trusted by leading Kenyan businesses.
A selection of the organisations who rely on us to protect what they've built.
+ 450 other clients across corporates, SMEs and individuals
- 0722 515517
- clients@crownscope.com
- Forest Plaza, Off Prof. Wangari Maathai Rd, Nairobi